Terms and Conditions

Terms and Conditions

All our products are hand made with the greatest care, and our guarantee to you is that we will always despatch items to you in the highest standard possible.

Everything  is made by either Tammy or Mark Betson.

Not everything that is listed on the website is in stock (this applies especially to Jewellery) this is because some items are made to order.  Although I do my best to keep a wide selection of semi precious stones in stock sometimes I will need to order them in for your order, this means it can take anything from one week to four weeks for stones to arrive before I am able to complete the order, depending on the stone and where in the world I am getting them from.  In these cases, if there will be a delay in completing your order I will let you know as soon as possible so that you have the option to change the order to something that may arrive quicker or know the order will be completed as soon as possible.

All of Marks paintings are originals by himself. And have been protected for Copyright (with our name) any originals, prints and cards ordered will not have our name printed across it.

All of the information I have supplied about various gem stones, I have researched via other websites, I do not take any responsibility for the truths behind the claims.

Should you not be satisfied with a product once you have received it, you will need to email me tandmartsandcrafts@gmail.com to explain your reasons, we will then do our best to solve the situation.

Refunds are accepted, provided items are returned within 14 days. Please email me tandmartsandcrafts@gmail.com prior to sending the item to be returned in the post, with your reason for the return, so that I know I am expecting it, once the item has been recieved by me I will refund the amount into your bank account via paypal.